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RETURNS AND CANCELATION POLICY

We want you to be happy with your purchases from The Bathroom Geeks, but should there be any reason for you to cancel or return your order, please follow the intructions below.

1. Order Cancellation

We hope that your purchase is exactly what you wanted, however we understand that occasionally, an issue may occur with your chosen items. Parts may be faulty or damaged, or you may simply not wish to have the particular product any more. Should this be the case, our team is here to help you. You have the right to cancel your order at any time before the goods are dispatched or within 7 days of receiving them.

You can notify us of your intention to cancel either by email, telephone or in writing. It is recommended however, that you contact us by phone or via email as we cannot allow for any delays in mail deliveries by your chosen carrier.

Cancellation and Return of Goods

If you change your mind on your purchase and no longer want the item/s, we will accept returned goods provided it is within 7 working days of receipt. You will be responsible for the return of the products and all costs associated with this.

All cancelled goods must be returned in its original packaging and in a re-sellable condition. We will not accept or refund any items that are damaged whilst in your possession or in transit back to us.

Please note: we are unable to accept cancellation at any stage if any item is ordered with any personalization or items custom manufactured to your specification.

2. Return of Faulty Goods Received

We ask that customers fully inspect all products received on the day of delivery. We must be notified of any items that arrive faulty or damaged within 24hrs of receipt. We will then advise the next course of action, we will contact you and either arrange collection, ask for goods to be returned back to us or disposal of goods, never dispose of goods without our notification. Should we request that you send goods back to us, we ask that you include a receipt for any postage costs that you may incur so that we may refund the full cost of postage.

Please note:All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be returned to you and no refund or replacement issued.

GET YOUR RETURNS NUMBER:

Call: 01262 352267

or email: enquiries@thebathroomgeeks.co.uk

3. Warranty & Guarantees

All products from The Bathroom Geeks come complete with a minimum of 12 months Manufacturers Guarantee, many products are listed with periods longer than 12 months, in these cases the period listed is still a Manufacturers Guarantee. Should any of your products develop a fault during the manufacturer's warranty period we still ask you to contact us initially, we will then advise you on the next steps. Different manufacturer's have different procedures for dealing with faults, on some occasions we will deal with the replacement of goods on their behalf, some companies will only deal with customers direct so we will provide you with all the relevant contacts and information, they will then arrange repair, replacement or advise alternative procedures.

Please note:All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be returned to you and no refund or replacement issued.

Simply call our friendly team on 01262 352267 weekdays 9am - 5.00 pm or hit the contact us link and we will be happy to help you. Please try to have your order number to hand and be able to clearly state the item or items you would like to return as we will need to issue you with a returns number.

Download and print a returns form here.

Please note: Goods must be returned with their original manufacturers packaging. Any products returned defaced, damaged or not suitable to resale will not be eligible for a credit or a refund.

Should you have any queries at all regarding our returns policy please contact one of our team on 01262 352267