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Service Guarantee - The Bathroom Geeks


Responsive Support

We believe, that what makes a company a 'great' company, is responsiveness. How a company handles a problem is where you can truly see how good a company is. Problems occur; it's a fact of life and everyone and every business knows this. From something as simple as a damaged or missing part, it is important to respond quickly and clearly to the customers complete satisfaction.

Fast response to your needs, just one of the many reasons why our customer service can make a difference.

Once, Twice, Three times

Each and every order is checked 3 times before delivery.

It is reasonable to say that you should be able to trust us to deliver the correct item in the right size on the right day. So we don't take that responsibility lightly. Every order you place goes through systems and procedures that check and re-check the information to ensure the item you want is the item we pick for the delivery.


The warranty applies to products purchased for domestic purposes only for a period of 12 months from the date of delivery. The warranty is for the original purchaser of the product and is non transferable, proof of purchases must be shown for any claim under the warranty.

The warranty does not cover any products that have been modified, altered or transformed in any way.

The warranty applies to an original installation in accordance to suppliers fitting instructions and does not cover previously installed products (showroom displays etc) or products that have been moved from their original installation position for any reason. The warranty applies only to manufacturing or material defects and does not apply to: normal wear and tear, accidental damage, inappropriate use (including inappropriate cleaning) or other events outside the manufactures control.

The warranty applies only to the product itself and any liability on behalf of The Bathroom Geeks is limited to the cost of the product.

If a product is deemed to be of faulty manufacture The Bathroom Geeks reserves the right to either refund the purchase price or replace or repair the product and excludes any claim for consequential loss or damage.

The warranty is only valid for products purchased and installed in the UK.

Warranty Exceptions:

Toilet seats and showers seals are excluded from the Warranty. Due to the moving parts and the variety of their use we cannot warrant these items.

Any Whirlpool fitted to any bath will only be covered by a manufacturers 1 Year Warranty.

This warranty does not affect your statutory rights.